Is outsourcing the answer?

Malaysia is projected to have a shortage of about 20,000 IT personnel by 1995. A growing number of Malaysian companies are beginning to look at outsourcing as a viable solution. ANITA DEVASAHAYAM reports…

“EVERYTHING works. Nothing, not even the lights, fail in this building, ” said K B Low, general manager, IBM Malaysia.

And to ensure that all systems go without being interrupted, Big Blue Malaysia is outsourcing to boost its human resource pool and in areas where Low felt it would be difficult to provide meaningful career paths for workers.

He also strongly believes in the following maxim: “Employers must give employees the necessary tools and have respect for the individual,” said Low.

But even this philosophy will not be able to protect IBM against the harsh reality of a manpower shortage. It is an employees’ market in Malaysia and the situation would be felt even more acutely in the next few years.

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